Troubleshoot PDF And Print Problems With QuickBooks Desktop

QuickBooks Desktop comes with hundreds of features to make accounting easy and affective. QuickBooks allows you to export reports and transactions and even can print directly from the software. In this article, we will be providing you the solutions steps to troubleshoot PDF and Printing issues in QuickBooks Desktop. You can also connect with our support team by dialing our toll-free QuickBooks Customer Service Phone Number +1888-382-9112 for instant support.

The PDF & Print Repair Tool

The PDF and Print Repair Tool is used to resolve the printing transactions and email related issues in QuickBooks Desktop. It covers the below mentioned list of issues:

  • QuickBooks is not responding.
  • PDF Converter shows offline.
  • You cannot print directly to the QuickBooks PDF Converter.
  • The device is not ready.
  • Unable to save as .pdf file.
  • QuickBooks could not save your form or reports as a .pdf.
  • QuickBooks freezes when you try to reconcile accounts.
  • Print Driver Host for 32-bit Applications has Stopped Working.
  • Unrecoverable error.
  • QuickBooks PDF Converter Activation Error -20, -30, or -41.
  • Error 1722 or 1801 when installing PDF Converter.
  • Problems printing transactions or reports.

Note: You need to use the PDF & Print Repair Tool before moving on to the solution steps. Also, you also need to ensure that the QuickBooks is updated to the latest release to avoid most of the printing and PDF related issues.

Solution 1: Install the Print & PDF Repair Tool

Step 1: Download and run the Print & PDF Repair Tool

  • Navigate to the official website of Intuit and download the setup file of PDF & Print Repair Tool.
  • Install the tool on your system and run it.
  • The tool will automatically identify and resolve the issues accordingly.
  • Wait for the process to get finishes, try to open the PDF file where the error occurs.

Step 2: Reset your temp folder settings

  • Open the Run command by pressing Windows + R
  • Type %Temp% and then hit enter.
  • Right-click anywhere in the Temp folder and select Properties drop-down options.
  • Navigate to the Security
  • Ensure that each username and group available on the Security tab having Full Control.

Step 3: Make sure that you are able to print to your XPS

  • Open the Run command by pressing Windows + R
  • Type Notepad in the search field and hit enter.
  • From the File menu, select Print.
  • Choose XPS Document Writer and then select Print.
  • Save the notepad on your desktop.
  • Go to the desktop and ensure that the XPS document printed from notepad.

You need to make sure the below mentioned things:

  • You need to check your printing issues to main printer make sure whether you are able to print from that printer or not.
  • If issue occurs even outside the QuickBooks Desktop, there are some issues with your printer driver or printer.

Solution 2: Check to see if the reconcile window is off of the screen

If you find that QuickBooks is locking after the reconciliation but you are not able to run PDF features properly, the reconcile window will appear on the screen again.

  • From the Window menu, check whether the reconcile window is marked in the drop-down.
  • Select Close All and perform the reconciliation process again.

Solution 3: Test, reinstall, and adjust permissions for XPS Document Writer (for users who use Windows but not Terminal Services)

Before performing the solutions, keep the following things in your mind:

  • Intuit doesn’t support Microsoft application and it is not responsible to run these tools.
  • You are advised to contact your IT expert to perform these steps for you.

Step 1: Test the XPS Document Writer by printing outside QuickBooks

  • From the File menu, select Print to open the Print window.
  • Select Microsoft XPS Document Writer from the printer drop-down list.
  • Select Print and save the .xps file on your desktop
  • Open the QuickBooks software
    • If the file couldn’t be located on the desktop or the error didn’t occur while saving the file, it is possible that the security settings are not allowing you from printing the XPS Document Writer.
    • If the file is available on the desktop and the error occurs while running it, you need uninstall and reinstall XPS Document Writer.

Step 2: Reinstall Microsoft XPS Document Writer

  • Ensure that the XPS Services are functioning properly.
  • Reinstall the CPS Document Writer

Follow the below-mentioned steps to reinstall CPS Document Writer:

To verify that XPS Services are Enabled:

  • Press Windows + E keys to open the Windows Explorer.
  • Navigate to the Computer tab and from the System Group section, select Uninstall or Change.
  • Select Turn Windows Features On or Off.
  • Ensure that XPS Services and XPS Viewer both are enabled.

Things to consider:

  • If one or both of them are not active, put a check mark on both of them.
  • If both are active and the error still occur, you have reinstall the XPS printer.

To reinstall the XPS Document Writer in Windows 8 and Windows 7/Windows Vista

For Windows 8:

  • From the Start menu, open the Control Panel.
  • Navigate to the Devices and Printers
  • Select the Microsoft XPS Document Writer icon, then select Remove device
  • If confirmation message occurs, click on Yes.
  • From the Tool Bar, select Add a Printer and then select Add a local printer or network print with manual settings.
  • From the Use an existing port section, select PORTPROMPT and then click on Next.
  • From the Manufacturer list, choose Microsoft.
  • Select Microsoft XPS Document Writer v4 and then OK.
  • Click on Replace the current driver and then Next.
  • Remove V4 from the Printer Name and click on Finish.

For Windows 7/Windows Vista:

  • From the Start menu, open the Control Panel.
  • Navigate to the Devices and Printers
  • Select the Microsoft XPS Document Writer icon, then select Remove device
  • If confirmation message occurs, click on Yes.
  • From the Tool Bar, select Add a Printer and then select Add a local printer.
  • Select Use an existing port
  • Click on XPSPort and then Next.
  • Select Microsoft XPS Document Writer v4 and then Next.
  • Click on Replace the current driver and then click on Next.

Step 3: Adjust Windows user permissions for the XPS Document Writer

If the current Windows user doesn’t have appropriate rights to print XPS Document Writer, the xps file will not be created by QuickBooks. To need to create this file by using with administrator rights.

  • Open the Printer Control Panel and right-click on the Microsoft XPS Document Writer.
  • Select Properties from the drop-down options.
  • Navigate to the Security tab and select Everyone user group.
  • From the Allow section, click on Print and then click on OK.
  • Now, open the Windows Explorer and then go to the folder C:\\Windows\System32\spool.
  • Select Printer and open Properties.
  • Choose Security > Edit > Add.
  • Type Local Service and press the Enter
  • Ensure that the Local Service has Full Control.
  • Click on OK.
  • Now, run QuickBooks and try to create the PDF file again.

Step 4: Edit security settings

There can be situations when the antivirus software installed in your system can create hindrance while creating the .xps files. You need to review your antivirus software settings to ensure that .xps files are not restricted.

Step 5: Install or repair MSXML 6.0

The MSXML 6.0 is a component from Microsoft and it is required for XPS Doc Writer.

For Windows 8:

Repair the MSXML 6.0 built in Windows 8 by opening the System File Checker.

  • Select Magnifying Glass.
  • Open the Run Command by pressing Windows + R
  • Type CMD and hit enter to open the Command Prompt.
  • Select the Run as administrator
  • Enter the admin credentials and then click on Allow.
  • Type sfc/scannow in the command prompt and hit enter.

For Windows 7 and Windows Vista:

  • Open the Run Command by pressing Windows + R
  • Type CMD and hit enter to open the Command Prompt.
  • Select the Run as administrator
  • Enter the admin credentials and then click on Allow.
  • Type sfc/scannow in the command prompt and hit enter.

Step 6: Create a new template for your for

You can face several errors and issues even if the template of your forms are damaged:

Create a new template for form:

  • You need to create a new template in QuickBooks Desktop.
  • Modify the transaction template.
  • Try to create .pdf file in QuickBooks Desktop.

Bypass the print spooler (for Terminal Services only):

Once you are done with setting the rights for XPS Document Writer on your server for Terminal Services users by following the below steps, you also have to set the XPS Document Writer to bypass the print spooler:

  • From the Start menu, open the Control Panel.
  • Navigate to the Devices and Printers
  • Locate and right tap on the Microsoft XPS Document Writer and the select Printer Properties/Properties from the drop-down options.
  • Navigate to the Advanced tab and select Print Directly to Printer.
  • Select OK and close the Printer Properties

Reach Us For Support

Following the steps provided in this article should be helpful for you in resolving PDF And Print Problems With QuickBooks Desktop. The provided solutions will also help you in setting up PDF viewer and printer for QuickBooks. However, if you still can’t resolve the issue or if you are not able to understand any of the step, you can get connected with the ProAdvisors of getsupportphonenumber.us by just dialing our toll-free QuickBooks Support Phone Number +1888-382-9112 and get instant technical support for all your QuickBooks errors and issues.