Resolve Problems Opening QuickBooks Desktop Or Your Company File

Have you ever faced issues while trying to run or working on QuickBooks Desktop? If yes, this article can be very helpful for you in troubleshooting such issues. In this article, we will help you to troubleshoot issues that can occur while opening or working on your company file. There can be various causes and factors that lead to this situation and you need to go through every possible scenario to resolve the error manually. However, if you require any kind of assistance at any point of time, you can contact us at our technical support department by dialing the toll-free QuickBooks Customer Service Phone Number +1888-382-9112.

Before you move on to the solution steps, there are several important points that you need to keep in your mind and they are as follow:

  • You should know where the error is actually occurring, whether in the company file or QuickBooks software. You also need to make sure that you are using the latest version of QuickBooks.
    • Hold down the Ctrl key and double-click on the QuickBooks icon.
    • If the software is not getting opened and you get QuickBooks Desktop Doesn’t Start message, contact your IT professional.
    • If the program does open, proceed below.
  • Ensure that the you are using QuickBooks in single-user mode only. To stop multi-user access, follow the steps below:
    • From the File menu, select Utilities > Stop hosting multi-user access.
    • If the Stop hosting multi-user access option is not available, then this means that the system is not hosting QuickBooks.
    • QuickBooks software should be healthy and there should not be any corruption. To check this, you need to open a sample company file and if the error is still occurring, your QuickBooks software is damaged.

Resolve Problems Opening QuickBooks Desktop Or Your Company File

Solution 1: Open the QuickBooks Company File directly from QuickBooks Desktop

If you know that the actual issue with your company file, try moving the file to a new location and then open it. Changing location can sometimes resolve the issue if the error was occurring due to damaged folder location.

  • From the File menu of QuickBooks, select Open or restore company.
  • Choose the correct file type that you want to open and navigate to the location of file.
  • Highlight the file and click on Open.

Note: if you are opening a different file other than the company file such as .QBX, .QBB or .QBM, you may be asked to select a folder where you want to restore the file.

Solution 2: Prevent QuickBooks Desktop Windows from Automatically Opening

You should restrict those windows that are being opened automatically while working on your company file.

  • Run QuickBooks and from No Company Open window, select Company File.
  • Hold down the ALT key and select Open.
  • Enter the user credentials for company if required.
  • If the company file is opening without any issue, follow the below-mentioned steps:
    • From the Edit menu of QuickBooks, select Preferences.
    • Select Desktop View and click on Don’t save the desktop.
    • Click on OK.

Solution 3: Rename the .TLG and .ND Extensions on Your QuickBooks Company Files

Along with the company files in QuickBooks, there are various other files as well that are required to run QuickBooks Desktop. Files with TLG and ND extensions are one of them. These are known as the configuration files of QuickBooks that are required to run smoothly. You can face issues in your company file if these files get damaged. Renaming both these files can resolve the issue easily because renaming the file will automatically create a fresh file and your issue may get resolved.

  • Open the File Explorer by pressing Windows + E keys.
  • Navigate to the folder location where your company file is located.
  • Locate the files that have same name as your company file but with the TLG and ND extensions.
  • Right-click on the file one by one and select Rename from the drop-down options.
  • Add the word OLD or DAMAGED at the end of the file name and hit enter.

Important: Do not delete the TLG or ND files because deleting them can cause a permanent damage on your company file.

Solution 4: Copy the QuickBooks Company File to a New Location

If your company file is located on a network storage, copying it to your local workstation can resolve the issue. If the file is opening after changing the location, it means there are some issues with your network connection. You need to reconfigure your network connection, or you can contact your IT professional for assistance.

  • Press Windows + E keys to open the File Explorer and navigate to C:\
  • Create a new folder in the C:\ drive and name it.
  • Now, go to the folder where your company file is located.
  • Copy the company file and paste it to the folder you just created.

Solution 5: Check the Properties and File Extension

  • Press Windows + E keys to open the File Explorer.
  • Navigate to the folder where the company file is stored.
  • Locate and right-click on the company file and select Properties from the drop-down options.
  • Now, make sure that you the file size of your company file is more than 7 MB.
  • Navigate to the Advanced tab and make sure that the Compress and Encrypt attributes checkboxes are unmarked.
  • Click on Close.

Solution 6: Rename the QuickBooks Company File

  • Press Windows + E keys to open the File Explorer.
  • Navigate to the folder where the company file is stored.
  • Locate the file and right click on the file.
  • Click on Rename option and type the word OLD or Damaged at the end of the file name.
  • Rename the TLG file if it is available.

Solution 7: Troubleshoot the QuickBooks Desktop Program Installation

Try to move your company file to a different system and open it there to check whether your company file is damaged or QuickBooks software. If the file is getting opened on different system, then it means the installation of QuickBooks software is damaged and you need to troubleshoot it. If the company file couldn’t be opened in another system as well, there are some damages in your company file. You can resolve it by using the Verify and Rebuild Utility of QuickBooks.

You can resolve installation of QuickBooks by performing following steps:

Technical Support For QuickBooks Desktop

Following the steps provided in this article will surely be helpful for you in resolving the issues while opening QuickBooks Desktop or your QuickBooks company file. In case, you couldn’t get rid of the issue till now, you need to connect with the Intuit QuickBooks Support department.

If you couldn’t contact the Intuit support department, you can connect with the technical support department of by just dialing our toll-free QuickBooks Support Phone Number +1888-382-9112 and get your issues resolved.