Company File Is Missing Or Cannot Be Found: Resolve Company File Errors

Company Files are the most important part of QuickBooks and your business. These files are important because it contains all the financial data of your system. There can some instances when the QuickBooks company files can fall into several errors and issues and that can be very frustrating for you. Mostly, when there are some issues in the company file, you are shown an error from the 6000 error series. However, there are several other issues as well that can occur while trying to open a QuickBooks company file. You may get the following error message on your screen:

Warning: The company file you selected could not be found. You can try one of the following:

Choose the ‘Open or Restore Company…’ command from the ‘File’ menu to look for this file in a different directory.

(or)

Use the ‘Search’ tool from the Windows ‘Start Menu’ to search for this file in your computer.

This article will help you in resolving the QuickBooks Company File is missing or can’t be found issue with manual solutions. Generally, this issue occurs if your system gets disconnected with the hosting system. This error can also occur if you have mistakenly deleted the company file from your system. Well, there are various assumptions for this error and this article will talk about all of them in detail. If you are not sure about performing solution steps, then you can also contact us at our toll-free QuickBooks Error Support Phone Number +1888-396-0208 to get instant solution for your issues.

Company File Is Missing Or Cannot Be Found

Causes Of The Company File Error

This error can be caused due to various factors and some of them are as given below:

  • Your QuickBooks company file is either damaged or corrupted.
  • Folder that contains your QB file is damaged.
  • Improper or damaged installation of your QuickBooks software.
  • Virus or malware attack has infected your Windows and QuickBooks files.
  • A third-party application installed on your system has deleted your QuickBooks company file.

Resolve QuickBooks Company Files

If You Are Using Your QuickBooks File Over The Network:

Solution 1: Ping server to make sure you are connected to the network.

Perform this method to check if your system is connected to your network or not.

  • Checkout the name of your hosting computer.
    • Go to the Start menu
    • Type CMD and then press the enter key.
    • Type ipconfig/all in the command prompt and then hit Enter.
    • Take note of the Host Name (servername).
  • Enter ping [name of your server] then hit Enter.
  • Now, you should receive a reply for all packets.
    • If you get reply for all packets, then it means that you are connected to the server properly.
    • If you get reply with a delay and don’t get proper reply, then it means you are not connected to the server properly and you have to contact your IT expert.

Solution 2: Search for all company files

Log in to your server with admin rights and type following texts process a wild card search for each company file:

Note: You will have to add Asterisk (*) at the start of the file extension and make sure that the search works appropriately.

  • *.qbw (Working Files)
  • *.qbb (Back Up Files)
  • *.qba (Accountants Copy Files)
  • *.qbx (Accountants Transfer Files)
  • *.qby (Accountants Change Files)

Once the process finishes, note down the file location and if you could not locate the file then you will have to contact the QuickBooks Support department.

Solution 3: Open your file in QuickBooks

  • If you are opening a QuickBooks Company File (.qbw) or an accountant’s copy (.qba)
    • Go to the File menu of QuickBooks and select Open or Restore Company > Open a Company File
    • Now, click on Next.
    • Navigate to the location where your company file is located and then click on Open.
  • If you are Restoring a Backup (.qbb) file
    • From the File menu, go to Open or Restore Company > Restore a Backup File.
    • Tap on Next and then choose Local backup.
    • Select your backup file and then select Next.
    • Choose the location where you want to save backup file and then click on Save.
  • If you are restoring an Accountants Copy Transfer file (.qbx)
    • From the File menu of QuickBooks, select Open or Restore Company > Convert and Accountant’s Copy Transfer File.
    • Select Next.
    • If a message occurs on your screen that says: What the Accountant’s Copy Can and Can’t Do then you have to click on Next.
    • Chose the transfer file (.qbx) and select Open.
    • Choose the location where you want to save the file and then select Save.

If The Company File Is Located On Your Local System

Solution 1: Search for all company files

Perform a wild card scratch on your system for every company file and for this you have to type one of the following into the search bar:

Note: You will have to add Asterisk (*) at the start of the file extension and make sure that the search works appropriately.*.qbw (Working Files)

  • *.qbb (Back Up Files)
  • *.qba (Accountants Copy Files)
  • *.qbx (Accountants Transfer Files)
  • *.qby (Accountants Change Files)

Now, note down the locations of your QuickBooks file. If you could not locate the files

Solution 2: Open your file in QuickBooks

  • If you are opening a company file (.qbw) or an accountant’s copy (.qba)
    • Go to the File menu of QuickBooks and select Open or Restore Company > Open a Company File
    • Now, click on Next.
    • Navigate to the location where your company file is located and then click on Open.
  • If you are Restoring a Backup (.qbb) file
    • From the File menu, go to Open or Restore Company > Restore a Backup File.
    • Tap on Next and then choose Local backup.
    • Select your backup file and then select Next.
    • Choose the location where you want to save backup file and then click on Save.
  • If you are restoring an Accountants Copy Transfer file (.qbx)
    • From the File menu of QuickBooks, select Open or Restore Company > Convert and Accountant’s Copy Transfer File.
    • Select Next.
    • If a message occurs on your screen that says: What the Accountant’s Copy Can and Can’t Do then you have to click on Next.
    • Chose the transfer file (.qbx) and select Open.
    • Choose the location where you want to save the file and then select Save.

Contact Us For Support

Hopefully, you find this article helpful and you are not able to locate and open your QuickBooks company files. This error can also occur due to damaged QuickBooks company file and to resolve data damage issues, you can use the QuickBooks file doctor tool. If you could not resolve the error on your own or if you are having some doubts in any of the steps, then you can call us at our QuickBooks Support Phone Number +1888-396-0208 to get an instant support for all your issue.