Error: QuickBooks Is Unable To Send Your Email To Outlook

QuickBooks allows you to send bills, invoices, reports and lists through email directly from the application. However, sometimes you may face some issues while sending your transactions reports or other things to your client through email. One of the errors is:

QuickBooks is unable to send your email to Outlook. Close any open Outlook windows and try again.

This error is basically associated with the Outlook email service that generally occurs due to the improper configuration of mail in your QuickBooks software.

Why This Error Occurs?

Main causes for the this Outlook email error are as given below:

  • You are using an invalid email address
  • Corrupted .DLL file
  • QuickBooks is running as an administrator
  • Damaged installation of Outlook in your system
  • The Outlook application is processing in the background when you are trying to send email using QuickBooks.

How To Resolve The QuickBooks Email Issues?

Solution 1: QuickBooks Should Not Be Running As Administrator

  • From your desktop, right-tap on the QuickBooks icon and select Properties from the drop-down list.
  • Navigate to the Compatibility tab and from there, unmark the Run this program as Administrator

Note: If run this program as Administrator option is grayed out then you have to select the Show Settings for All Users button

  • Select OK and then restart the QuickBooks software

Solution 2: Set Your Email Preference Properly

Note: If you use Microsoft Outlook along with the Microsoft Exchange Server then you are supposed to sign in to QuickBooks before checking and setting the email preferences in QuickBooks.

  • Go to the Edit > Preferences > Send Forms
  • From My Preferences tab
  • Select Send E-mail using and click on OK
  • If you’ve configured the preferences properly then you need to follow the below mentioned steps:
    • From the main menu, go to the Edit menu and then go to Preferences > Send Forms
    • Go to the My Preferences tab and then select QuickBooks E-mail
    • Click on OK
    • Navigate to the Edit > Preferences > Outlook and then select OK
  • Close QuickBooks and all other background processes using the Task Manager
  • Reboot your system
  • Now try to send email the report or transaction again using QuickBooks

Solution 3: Set Up Email Preferences In Internet Explorer

  • Open the Task Manager to close all the running processes.
  • Run the Internet Explorer and then go to Tools > Internet Options > Programs
  • Now, see if the email preferences are configured properly and the correct email is selected as the default email. Click on all the positive options and click on Apply & OK
  • Now close all the running processes using the Task Manager
  • Open QuickBooks again and try to use the email feature from QuickBooks again

Solution 4: Test and repair your MAPI32.dll

Important: This particular section is a bit complex in nature so we don’t recommend you to perform it unless you have good technical knowledge. You can contact your IT professional to perform this

Use Word to test MAPI32.dll functionality

  • Restart your computer
  • Open MS Word or WordPad and from the File menu, go to Send > Email as PDF Attachment
  • If the email opens without any error then it means that the QuickBooks software itself is having some issues and you need to contact the QuickBooks Support department.
  • If you get any kind of error then you have to contact the Microsoft technical support to resolve Microsoft component issues
  • Try to send email using QuickBooks to check if the error is resolved or not

Repair MAPI32.dll

  • Use the Task manager to close all the running processes
  • Press the Windows + E keys to open the Windows Explorer and go to the folder: C:\\Windows\System32
  • Double-click on the .exe file
  • Follow the onscreen prompts and restart your system once the process finishes.

Rename MAPI32.dll

  • Use the Task manager to close all the running processes
  • Press the Windows + E keys to open the Windows Explorer and go to the folder: C:\\Program Files(x86)\Common Files\System\MSMAPI\1033.
  • Locate and right-click on the .dll file
  • Select Rename option from the drop-down list
  • Add the word OLD at the end of the file name.
  • Reboot your computer
  • Double-click on the .exe file
  • Follow the onscreen prompts and restart your system once the process finishes.

Technical Support For QuickBooks

The provided solutions should help you in resolving the Error: QuickBooks is unable to send your email to Outlook and you will be able to send transactions, invoices, reports and lists using your Outlook email directly from QuickBooks software. In case if the error is still occurring then we recommend you to perform a clean reinstallation of the QuickBooks software or if you find that the Outlook application is damaged then you can visit the following articles:

  • For Microsoft Outlook 2010 users
  • for Microsoft Outlook 2007 users

If you could not resolve this issue even after performing all the provided solutions then the last option is still available for you and that is connecting to QuickBooks expert. Only an expert can help you in this situation and to avail the technical support services, you need to contact the toll-free QuickBooks Technical Support Phone Number +1800-621-5491 to get an instant solution for your QuickBooks issues.