QuickBooks Restore Failed Error: Learn How To Fix It

Intuit’s QuickBooks is undeniably the number one Desktop accounting software to exist for middle-sized businesses. However, several errors that come up can be a serious threat to your company files and financial data if not fixed with the right kind of solution.With this tech-help article, we help you with how to fix the ‘Restore Failed’ Error. This error occurs when you try to restore the data from QuickBooks backup files.

The error is usually accompanied with the following messages 

“Error: Restore Failed. This is an Invalid Format of a Post QuickBooks 2007 Backup File”


“Error: Restore failed.  Can’t remove log file”


Reasons for QuickBooks ‘Restore Failed’ Error

Before beginning with the possible solutions to resolve this error, it is important to understand the key reasons that cause this error. It gives a better clarity, of where the issue might be arising from. The most probable reasons for ‘Restore Failed’ error in QuickBooks are:

  • The name of the company file includes special characters
  • The file that you are trying to restore is not a QuickBooks backup file
  • You are restoring the backup from a USB flash drive or a network drive
  • The backup file is in new version whereas it is being restored in an older version
  • The file is corrupted or damaged.

It might be quite a task to identify the key reason. But follow the below-mentioned steps one by one. If the first one doesn’t work, move on to the next one.

How To Fix Restore Failed error in QuickBooks?

Solution 1: Don’t Overwrite An Existing Company File While Performing The Restore

First of all, As a QuickBooks user, you must be aware of this basic file saving ethic. When you are saving the file that is being restored, you need to browse to the destination folder wherever you wish to save it. If the name clashes with an existing file, rename it.

Solution 2: Ensure There Are No Special Characters In The Company File Name

It is again a very tiny detail, which you also might be ignoring. While saving any file, do not use characters apart from alphabets and numerics. If you by chance typed some special characters, remove them, and then try with restoring.

Solution 3: Don’t Restore The Backup From USB Flash Drive Or A Network Drive

As mentioned above, it is one of the most common blunders that lead to this error. If you are restoring the backup file from a USB drive or a network, copy the file to your computer first. If the connection the USB or network is disconnected, the restore process will not end abruptly. An abrupt termination of restore process can lead to permanent data corruption in the QuickBooks Backup file.

Solution 4: Check If You Are Actually Saving A QuickBooks Backup file (QBB file)

If you are performing restore on a file which is not a valid QBB format (QuickBooks Backup), you are likely to see the ‘Restore failed error’.

Solution 5: Restore The File To The Same Version Of QB Which Was Used To Create It

Yo can restore a QBB that was created in an older version to a newer version of the program. But if you do the vice-versa, the error ‘Restore Failed’ will appear. So make sure you are not restoring a file created in newer version to an older version.

If the Restore Failed error is still on your monitor screen, get in touch with the QuickBooks ProAdvisors of getsupportphonenumber.us by calling on the QuickBooks Tech Support Phone Number +1-800-621-5491. All the QuickBooks ProAdvisors have been certified by Intuit to fix these kind of errors. These Experts have proven their skills by proving top-notch QuickBooks Support Services to QuickBooks Users.

All QuickBooks Users can also opt to use the Live Chat Support Services which is available on our website.

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